FAQ
Frequently Asked Questions – The Home Atelier
1. How long does order processing take?
Orders are typically processed within 1–3 business days.
Orders are handled from Monday to Friday, excluding public holidays.
2. How long does delivery take after my order is shipped?
Once dispatched, standard delivery within the United Kingdom usually takes 4–9 business days, depending on your location.
3. Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom.
There are no additional shipping charges at checkout.
4. Will I receive a tracking number?
Once your order has been shipped, tracking information may be provided via email when available, allowing you to follow your delivery progress.
5. What days do you process and ship orders?
Orders are processed and shipped Monday through Friday.
We do not process or dispatch orders on weekends or public holidays.
6. What is your return policy?
You may request a return within 14 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
Please refer to our Refund & Return Policy for full details.
7. How can I contact customer support?
You can reach our support team using the details below:
📧 Email: support@thehomeatelier.shop
📞 Phone: +44 778 14 76 331
We’re happy to assist with orders, products, or general inquiries.
8. What payment methods do you accept?
We accept secure payments through trusted payment providers available at checkout.
All transactions are processed using standard security measures.
9. Do you ship outside the UK?
At this time, we only ship within the United Kingdom.